Pixora support

Let's get you unstuck.

Help with creating stickers, purchases and Pixora Plus, the iMessage extension, photos, accounts, privacy, and generation errors.

Email Pixora Support

Creating a sticker

Draw, describe, attach a photo, or combine them. Choose 1-6 stickers and tap Generate. Keep Pixora open for the first result; remaining variants continue sequentially and appear in the full-screen carousel.

Using Pixora in Messages

Open a Messages conversation, tap the app button, select Pixora, then tap a sticker to send it. Use the create button to expand the drawing canvas. The iOS app and extension share stickers through an Apple App Group.

Generation failed

  • Confirm the device has an internet connection.
  • Try a smaller or different reference photo.
  • Adjust requests rejected by the safety system.
  • Wait briefly if several requests were submitted quickly.

Photos, camera, and notifications

Pixora requests each permission only when you use that feature. Change access in iOS Settings > Pixora. Image-ready notifications can also be disabled from Pixora Settings.

Cloud sync

Core creation works without an account. Sign in with Apple or Google to synchronize your generated collection. If items do not appear immediately, confirm both surfaces use the same Pixora account, then reopen the collection.

Credits and Pixora plans

Pixora offers consumable 30- and 100-image credit packs plus optional auto-renewable plans. Pixora Plus includes 30 images every 30 days and Pixora Pro includes 100 images every 30 days; unused plan allowance does not carry over. Unused credit-pack credits do not expire while your Pixora account remains active. Sign in to the Pixora account you want to use before buying so a verified purchase can be applied and restored to that account. Apple shows the local price and billing period before you confirm.

Restore, manage, or cancel

Sign in to the same Pixora account and Apple Account used for the purchase, then open Menu > Settings. Choose Restore purchases if a verified purchase has not appeared. Open Subscription to view plans or open Apple's subscription controls, where you can view or cancel Pixora Plus or Pixora Pro. Apple handles cancellations; cancel at least 24 hours before the current period ends to avoid the next renewal.

Refunds and billing

Apple handles App Store billing and refund decisions. Request a refund through Apple's Report a Problem site or your Apple Account purchase history. If Apple grants a refund or revokes a purchase, unused related credits or plan access may be removed. If Apple later reverses a refund, restore purchases or contact Pixora Support.

Delete your account

In the iOS app, open Menu > Settings > Account > Delete account. This permanently removes your Pixora profile, cloud stickers, account-linked analytics, and active sessions, and clears Pixora data stored by the app on that device. For an account created with Sign in with Apple, Pixora also revokes its stored Apple authorization. Remaining Pixora credits and Pixora Plus access become unavailable. Deleting your Pixora account does not cancel an App Store subscription or stop Apple billing; manage or cancel Pixora Plus separately through Apple's subscription controls. For an inaccessible account, email support.

What to include in a report

Include the device model, iOS version, whether the issue occurred in the iOS app or Messages, what you tapped, the visible error, and a screenshot without private conversation content.